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Booking Terms and Conditions

The booking terms and conditions (T&C) of Helanka Vacations (PVT) Ltd (HVPL) are detailed in this document. All bookings with HVPL are subject to the below T&C which are governed by Sri Lankan Law and both parties agree to submit to the jurisdiction of the Sri Lankan Court at all times. By making a booking with HVPL you are agreeing to those T&C. In the event of a contradiction between the T&C mentioned here, on HVPL itineraries and travel documents or those posted on the websites of HVPL, the latter shall prevail.

  • China

    This an impressed experience in Sri Lanka. They offered me a good service for picking me up at the airport, supply some necessary PPE for my safety and excellent hotel with delicious food

    Mr. Chen Chaoqiang CHINA

    March 2021

  • India

    Excellent stay. Will like to be here with my family & friends.   Neat & clean beach and beautiful scenic beauty.  Staff is polite, respectable & helpful. God bless them!
    Helanka, a well-managed and organized establishment.  With good wishes

    Mrs. Jaishree Singh Tomar INDIA

    May 2021

  • China

    Information provided, follow up, transport and guide was excellent,  Thank you

    Mr. Fei Han China

    May 2021

  • United Kingdom

    It was a wonderful experience, great place, nice weather, good hotels. A trip very well organized with the van driver adding warmth to our vacation.

    Mr. Rakesh Kumar, INDIA

    November 2019

  • United Kingdom

    Thanks very much for all the help on this trip. We had a great time. Thanks again.

    Mr. & Mrs. Abhijeet Naik, INDIA

    October 2019

  • United Kingdom

    The hassle-free arrangement allowed my husband & I to enjoy a leisurely and private holiday in Sri Lanka. Our driver was punctual, polite and drives well. He is also knowledgeable of the places. We were pleasantly surprised by the packed lunch that was arranged for our train ride to Nuwara Eliya. Thank you!

    Mrs. Pamela Chay, SINGAPORE

    September 2019

  • United Kingdom

    Our Chauffeur Guide was excellent and very knowledgeable to guide us through this beautiful country. I will definitely recommend Helanka Vacations to family and friends.

    Mr. Romano Roshan, INDIA

    September 2019

  • United Kingdom

    We loved traveling around Sri Lanka with an excellent driver/ guide.

    Mr. Ranjan & Hazel De Silva

    July 2019

  • United Kingdom

    Every day was fantastic. Excellent driver + guide.

    Thank you for all the follow ups also during the trip.

    Ms. Aideen Mccarthy

    April 2019

  • United Kingdom

    Prasanna was a brilliant guide and was so thoughtful.

    He made our trip very special and one we will never forget.

    Ms. Jessica Fursden

    March 2019

  • Switzerland

    We had an excellent trip. Our holiday was fantastic. Sri Lanka is a great country. Our driver was so friendly. He looks very good too us.

    Mr. Peter Stulz

    November 2018


    1.1. All bookings are handled by the HVPL team of Travel Advisors/Tour Executives (by email or telephone) or via our websites. Bookings are finalized only upon full payment and receipt of the travelers’ details.

    1.2. Booking Confirmation, Down payments and payment form:

    1. HVPL will provide the Booking Confirmation document along with bank details.

    2. A deposit of 25% of the total amount of the package must be paid by bank transfer or credit card
      (Visa or MasterCard) via our bank’s online payment portal to secure your booking.

      Caution: In Sri Lanka, a hotel reservation is confirmed only by making an advance payment to the hotel. We can pre-book your hotel in each destination while you make the payment (subject to availability); these pre-reservations are generally valid for 8 days. We kindly request you to pay half of the package value at the earliest so that you stand a higher chance of securing your booking.

    3. The balance invoice is to be paid to HVPL at least 21 days prior to your arrival in Sri Lanka.
      In some cases, such as group, conference or incentive trips, the balance will have to be paid
      01 month prior to the arrival in Sri Lanka.

    4. There will be no binding contract for your holiday until HVPL has received payment of the deposit/sum required.

    5. If you are booking within 21 days of the tour start date, then full payment is required at the time of booking.

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